Somebody Answers
Calls get returned, usually the same day. Nikki handles the phone and the scheduling, and customers name her more than anything else on the profile.
"My call was returned within an hour by Nikki, who answered my questions and listened very carefully to me."
The Owner Does the Work
Justin writes the quote and is on the job for the install. People notice, and several say outright they preferred it to a salesperson who has never been on a roof.
"I liked that Justin provided the quote and was also involved in doing the work and installation. I preferred this to other companies that sent out a salesperson with less knowledge."
The Color Matches
Formed on site in the color chosen against the actual house, not ordered from a chart and hoped for. It comes up in review after review, usually in the same two words.
"Gutters look great, color matches perfectly and fair pricing."
People Use Them Again
The strongest signal on the profile is not any single review, it is how many are from repeat customers and referrals. Rental properties, second homes, neighbors.
"We've used the services of Flow-Rite on three separate occasions over the years and have been pleased each time."